1. Delivery time for garments

Generally, outfits are available for delivery in the below mentioned times. For more accurate turnaround time info or priority order service please contact customer service.

Please know that turnaround times vary dress to dress. However, we ensure the delivery of your order keeping the following turnaround times in mind.

Special Occasions and Bridal: 25 to 50 days.
Evening and Party Wear: 20-30 days
Casual Wear: 15-20 days.
Kurtis and Tops: 20-30 days

Light Jewellery Sets: 3 to 4 Weeks
Normal Jewellery Sets: 4 to 5 Weeks
Diamond Like and Bridal Jewellery Sets: 6 to 7 Weeks

Plain Sherwanis or Sherwanis with light embellishments: 3 to 4 Weeks
Normal Sherwanis: 5 to 6 Weeks
Heavy Sherwanis: 7 to 8 Weeks
Men’s Kurtas and shalwar kameez: 3 to 4 Weeks

These are only estimated timeframes and may vary during seasonal workload and peak periods. Final delivery time will depend on the product you are buying. Please contact customer service for more information on delivery time frame before placing your order.

2. Delivery time for other Items

Bridal jewelry sets may take up to 35 days. All other jewelry sets are delivered within 25 – 35 days.

3. Express shipping service

We use DHL/ Parcel Force and Royal Mail to ship to virtually any address in the world between 2 – 6 working days from the date of dispatch. Generally all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is a delay from the supplier. AjwaShah.uk cannot be held responsible for delays that may occur from courier service.

4. Cancelation

You can cancel your order within 24 hours. After 24 hours once fabric is cut and work started we’ll not accept cancellation. As we offer made-to-measure service fabric, once your measurement is cut the material cannot be used for any other order. Embroidery and color effects are also made as per your measurement needs. This is the reason our outfits look great and exclusively made for you.

5. Return/Refund

We do not accept the return for the custom made clothes unless they are sent incorrect or are defective, and in that case free replacement or rectification service would be offered at our expense.

AjwaShah.uk offers individual taste and requisite. Garment orders are based on the measurements/sizes that you give on our website or by email. AjwaShah.uk will not be liable for any inaccuracies in the final product for your custom order in lieu of the measurements you provided. Please remind that before dispatching any order, we take snap and record videos of every measurement part of the dress and keep them in evidence so that if any misfit case arises we first examine it by checking measurements from our records. We do not agree to returns or exchanges of custom orders unless they are sent erroneous, defective or not fit in accordance to the size ordered we’ll offer you a free rectifying service.

We do expect that our valued customers will benefit enormously from the services offered at AjwaShah.uk. You can choose from our broad range of designs, select standard sizes from our size charts or place a modified order for a perfect fit as per your prerequisite.
Though we have taken extreme care to ensure that product descriptions and definite colors of garments are precise and close to colors displayed on the website,calibration of the display devices used may sometimes disfigure colors displayed on your computer monitor or laptop. While we are not capable to guarantee the accuracy of colors, we recommend customers to be aware of such limitations and accommodate the slight differences that may produce up in this regard.

Listing & Description: we make every effort in ensuring product details are accurate but still minor errors are possible like color, and embroidery material.

Pictures: we make every effort to make sure image represent product as much as possible but there can be slight difference in color in real than what you see on your screen due to VGA/Graphic card, screen resolution etc.

6. Returns Policy for other Items

We want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

7. Listing and Descriptions

We make every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow. We cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor’s display of any colour will be accurate.
of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our account services team is available to answer any questions or solve any issues. Do you have a question, comment, or suggestion? If so, please contact us. Please try to be as specific as possible when describing your question or concern.